3SA understand the need to balance customer values, preferences and experience, with clinical evidence and best practice to achieve positive individualised outcomes for our customers.

Our objectives and operational structure are built around a rigorous, professional, best practice focus that ensures we deliver:

  • a professional and experienced Board;
  • a management team with front-line experience and expertise across our divisions;
  • provision of high quality, safe customer centric care;
  • flexibility to grow and respond to the changing human services sector;
  • effective balancing of the needs of customers, funding bodies, regulators and the organisation;
  • well embedded Risk Management Framework;
  • third party accreditation across all service streams;
  • extensive multidisciplinary clinical and support services network at the national, state and local level;
  • localised services to meet community and individual customer needs; and
  • rigorous management of clinical risk, quality and customer safety.

View our Policy Statements below: